Customer Service Representative Jobs

A Customer Service Representative in the printing industry is primarily tasked with interacting with customers to handle complaints, process orders, and provide information about the company's services and products. They play a pivotal role in ensuring customer satisfaction and retention by resolving customer issues efficiently, guiding them through various printing processes, and advising them on the best products or services that suit their needs. They are also responsible for maintaining a strong understanding of the company's offerings, pricing models, and any discounts or special promotions. They often liaise with other departments like production and delivery to ensure a smooth and timely completion of orders.

Key skills for a Printing Industry Customer Service Representative include excellent verbal and written communication skills, problem-solving abilities, and a keen eye for detail. Familiarity with printing processes and techniques is crucial, as well as proficiency in relevant software like Adobe InDesign or Acrobat. While formal certifications are not typically required, a certification in Customer Service, Sales, or related field can be beneficial. Prior to becoming a Customer Service Representative, an individual might have roles such as a Sales Associate, Receptionist, or even a Printing Technician, where they can acquire the necessary product knowledge and customer interaction skills.

1-5 of 5 Jobs
Raven Print and Marketing

Customer Service Representative

Customer Service Superstar Wanted - Print, Signs, Apparel & Promotionla Industry Are you a seasoned CSR expert with a passion for delivering exceptional results? We are on the hunt for a true...

Saturn Printing

Customer Service Representative / Estimator

Saturn Printing is seeking a Customer Service Representative / Estimator to join our team in Livonia, MI....

Customer Service Representative - Print Industry

  • San Francisco, CA
  • 45+ days ago
  • San Francisco, CA
  • 45+ days ago

Job Description We are currently seeking a proactive and experienced on-site Customer Service Representative who has experience within a printing industry, who can become an integral member of the team...

Customer Service Representative - Print Center

  • Haslet, TX
  • 60+ days ago
  • Haslet, TX
  • 60+ days ago

press and digital printing Bindery and press specification (drill allowance, margins, bleeds etc.)...

Wound Care Process Customer Service Representative

  • Menomonee Falls, WI
  • 90+ days ago
  • Menomonee Falls, WI
  • 90+ days ago

For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Process Customer Service Representative to join our team....

Customer Service Representative Online Courses and Training Opportunities

iHirePrinting curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...
Register to search for more online courses. >>>

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Salary for Customer Service Representative Jobs Nationwide

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHirePrinting research efforts.

Highest Education Level

Customer Service Representatives offer the following education background
Bachelor's Degree
34.0%
High School or GED
25.8%
Associate's Degree
17.2%
Vocational Degree or Certification
12.8%
Master's Degree
4.5%
Some College
4.5%
Some High School
0.7%
Doctorate Degree
0.5%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Representative Related Career Advice Articles

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